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Thanks for the thanks

We really appreciate the time our customers and their families take to give us feedback about our 24 hour response and support service. Itís great for our team of response officers to hear how their service really does help people when they need it most.

Hereís a selection of comments weíve received over the last month.

“Please pass on my thanks to Andy who came out to me when I had fallen and gashed my head on Thursday. Andy stayed with me until the paramedics arrived, thank you to the whole team for their prompt action and reassuring attitude.”

“Thank you for your help when I called for you because I had awful stomach pains. Dani stayed we me until the ambulance arrived and it turned out I had appendicitis. Iím truly grateful for Danniís help, your response officers are life savers.”

“Iíve just had a call from Mrs R of Brunswick to thank us for attending on Saturday. She had a fall and when Dani and Karl arrived she had left her key in the back of the door so they called an emergency joiner to give access. Mrs R would like to pass on her thanks and said the staff who attended were absolutely wonderful and she is now on the mend.”

“I had a phone call today from Mrs K who wanted to tell us that Peter had responded to her alarm call after she had fallen and was absolutely fantastic. She said she was crying at the end of the visit because he had been so nice to her and made her feel so at ease.”

If youíre interested in finding out more about our service either for yourself or a loved one, contact us now to request a free information pack.

Request a free information pack